Questions, answered.

Geo-Metric Procurement is built for US hospitals, clinics, and healthcare facilities that need to order durable medical equipment — and for government and public-sector purchasing bodies buying the same equipment under formal procurement rules. If your organization purchases DME regularly, this platform is designed for you. Agency buyers have some additional routes available to them; see Government & agency buyers below.

Start with Request buyer access. We review your organization and purchasing role before opening an account. If you receive an invitation, follow its instructions to set up your own login. Existing buyers can use the Account icon to sign in. Verifying an email address alone does not grant purchasing access.

There is no platform fee to request buyer access, search the catalog, or request quotes. Your order total includes the products and any applicable shipping and tax. Review the total and payment terms before confirming a purchase.

Sign in, then use Search to find products by name, SKU, or keyword. Catalog products and prices are available after sign-in; visitors can request buyer access. If you cannot find an item, send us its details so we can review the sourcing options.

Add items and quantities to your cart, then submit a quote request with your delivery details. Our team reviews pricing and availability and may ask for clarification. You will be notified when a quote is ready. Submitting a request does not place an order; you review the quote before proceeding.

Yes. Add the items and quantities to one cart and submit them together. Your quote shows the proposed items and pricing. If you need to change the scope, contact us before confirming the order so we can review the quote with you.

Quotes are valid for 7 days unless the quote page shows a different expiration date. After a quote expires, pricing or availability may need to be confirmed again before ordering.

New requests may pause after 20 delivered quotes expire, are withdrawn, or lead to buyer-canceled orders in one UTC calendar month. Platform or vendor issues and approved Net 30 orders do not count. New requests can also pause while you have 5 quote requests in progress at once; complete or close one to continue. Existing orders and payments remain available, and you can request a review from the quote page.

Contact us with the product name, manufacturer or SKU if known, quantity, and delivery needs. We will review whether we can source it; sending an inquiry does not commit you to a purchase.

Review the quote, delivery details, and total, then follow the confirmation and payment steps. Card or ACH checkout is available, along with invoice terms for approved accounts. Follow the resulting order from My Orders. Agency buyers may also use procurement lists or active purchasing contracts; see Government & agency buyers below.

Open the order in My Orders to see its progress. Tracking details appear as shipments are recorded, and an order with several shipments shows them separately. Carrier updates depend on the information available from the carrier; contact us through Messages if you need help with a delivery.

The order page shows whether self-service cancellation is still available. Eligibility depends on the cancellation window, fulfillment progress, and your organization's monthly allowance. If the option is unavailable, or you need to change an order, send us a message before taking further action. See the Cancellation, Return & Refund Policy for the applicable conditions.

Some orders are fulfilled by multiple approved vendors. When that happens, each shipment has its own tracking details, and your order page gathers them into one procurement record.

Once vendor processing has begun, the order can no longer be canceled through self-service. Send us a message for partial-cancellation requests; outcomes depend on each vendor's fulfillment stage.

You can pay for an order in three ways. Credit card and ACH bank transfer are both available at checkout, and paying by ACH earns a 2.5% discount on the order subtotal. Approved accounts can also place orders on invoice terms — Net 30 for commercial buyers, a longer cycle for public-sector buyers, and whatever a purchasing contract was agreed under for orders released against one. The due date on your invoice is the one that governs. Card and ACH checkout remain available at any time, including while an invoice balance is being settled.

Net 30 means your approved account can place an order on invoice terms and pay 30 days from order placement, unless a different due date is shown on the invoice. This lets your organization route payment through its standard accounts payable workflow.

After five completed orders, you become eligible to apply for Net 30. If you belong to a purchasing organization, those five are counted across the whole organization rather than per person, so a colleague's completed orders count toward yours. A fully refunded order does not count. Approval is not automatic; once eligible, you can apply through your Account page. The application asks for basic business information including your organization's EIN.

Yes. Each approved Net 30 account receives a credit limit set by our team when your application is approved, based on your order history and application details. Your current limit is visible on your Account page once approved. A limit can be raised later — ask us through Messages and we will review it.

Before Net 30 approval, you pay for each order at checkout when you approve the quote — by credit card or ACH bank transfer. Once payment is confirmed, an invoice is issued as your receipt.

Invoices on net terms include a 5-day grace period, whatever the length of the terms. After that grace period, overdue unpaid principal is subject to a non-compounded service charge of 1.5% per month or a $25 monthly minimum, whichever is greater, for each month or partial month overdue, subject to applicable law. If any net-terms invoice in a purchasing organization becomes overdue, the organization's unused credit is paused until the overdue balance is settled. Card and ACH checkout remain available during the pause.

No. The ACH discount applies only when an order is paid at checkout by ACH Bank Transfer. Net 30 orders use invoice terms and are placed at the standard order total.

Upload your exemption certificate from your Account page. Our team reviews the certificate before it is used at checkout. Once approved, exemption is applied only for shipping states covered by the certificate.

A credit note adjusts an invoice or order record, usually because of a shortage, return, or approved correction. A refund is money returned to the original payment method when payment has already been collected.

You can still search the catalog and request quotes the ordinary way. In addition, you can submit a procurement list as a file rather than assembling a cart, and if your agency already holds a purchasing contract with us you can order against it directly. Agency orders settle on a longer public-sector payment cycle rather than the commercial Net 30, and the due date on your invoice is the one that governs.

Agency buyers can upload a PDF, CSV, or Excel list from Procurement Lists, with the delivery location and required date. Our team reviews the line items and prepares a quote for you. You may include items outside the catalog for sourcing review. Uploading a file does not place an order. Include business purchasing information only, without patient-identifiable information.

A purchasing contract records standing authority for your agency to order agreed items at agreed prices, up to an authorized quantity, for an agreed period. Your active contracts and the quantity remaining on each are listed under Contracts in your account menu. To order, open a contract, choose how much of each item you need now, and confirm — the total is shown before you confirm, and confirming creates the order at the contract's prices and payment terms. Everything you don't take stays available for later.

No. Ordering against a contract asks us to price nothing, so it neither counts toward the monthly quote limit nor occupies one of your concurrent quote request slots. Those limits apply only to requests where we prepare a quote for you.

It comes back. When an order released against a contract is canceled, the quantities it had drawn down are returned to the contract and become available to order again. If the order was on invoice terms and had not been paid, there is nothing to refund — the invoice is canceled and the amount is no longer owed. See our Cancellation, Return & Refund Policy for the cancellation window.

Yes, if we prepared the purchase on your agency's behalf. The link opens that one order — its status, its invoice, any credit note, and how to pay — without needing a Platform account. It is issued to the business contact your agency designated for that purchase and gives access to nothing else. If a link reaches someone who should not have it, tell us through our Contact page and we will withdraw it.

Sign in and open Messages for account or order questions. On a phone, Messages is in Menu. If you do not have an account, or have a general sourcing inquiry, use our Contact Us page. Please include an order reference when relevant, but no patient information.

We use business and contact information to manage access, prepare quotes, fulfill orders, and provide support. Information needed for those services may be shared with vendors, payment processors, delivery providers, and other service providers as described in our Privacy Policy. Do not include patient-identifiable information in messages, files, or order notes.

We support organizational purchasing in the United States. Delivery availability, freight arrangements, and lead times depend on the equipment, vendor, and destination. Include your delivery address when requesting a quote, and contact us about special delivery requirements.

Each person should have their own login for security and audit purposes. Rather than share one account, an organization owner can invite colleagues to join the same organization from the Account page. Members keep separate logins but share organization-level standing — including the Net 30 credit limit and the monthly self-cancellation allowance — so ordering stays coordinated across your team.