Questions, answered.

Geo-Metric Procurement is built for US hospitals, clinics, and healthcare facilities that need to order durable medical equipment. If your organization purchases DME regularly, this platform is designed for you.

Click the Account icon in the top right corner and select "Sign Up." You'll need a valid email address and your organization details. Once registered, you can start searching and requesting quotes immediately.

There is no fee to create an account, search products, or request quotes. You only pay for the products you order.

Use the Search link in the header or the search bar on the homepage. You can search by product name, SKU, or keyword. Results show available products from our network of verified vendors.

Add items to your cart and submit a quote request. Our team reviews your request, confirms pricing and availability with vendors, and returns a detailed quote within one business day. You'll be notified by email and in your inbox when the quote is ready.

Yes. Add as many items as you need to your cart and submit them as a single quote request. Each item will be quoted individually, and you can approve or decline items selectively.

Quotes are valid for 7 days unless the quote page shows a different expiration date. After a quote expires, pricing or availability may need to be confirmed again before ordering.

Contact us with the product details. We continuously expand our vendor network and can often source items that aren't yet listed.

Once you receive a quote, review the pricing and details, then approve it. Approval triggers the order — we handle placement with the vendor, and you can track the order from your Orders page.

Yes. Every order includes real-time status updates from placement through delivery. You'll see status changes on your Orders page and receive notifications for key milestones.

You may cancel an order from the order detail page if it has not been submitted to a vendor, no more than 30 minutes have passed since payment, and your organization has not already used its one self-service cancellation for the calendar month. After that window, send us a message; our operations team will review exceptions case by case.

Some orders are fulfilled by multiple approved vendors. When that happens, each shipment has its own tracking details, and your order page gathers them into one procurement record.

Once vendor processing has begun, the order can no longer be cancelled through self-service. Send us a message for partial-cancellation requests; outcomes depend on each vendor's fulfillment stage.

Net 30 means your approved account can place an order on invoice terms and pay 30 days from order placement, unless a different due date is shown on the invoice. This lets your organization route payment through its standard accounts payable workflow.

After five completed orders with on-time payment, your account becomes eligible to apply for Net 30. Approval is not automatic; once eligible, you can apply through your Account page. The application asks for basic business information including your organization's EIN.

Yes. Each approved Net 30 account receives a credit limit based on your order history and application details. The limit is reviewed periodically and can increase as your account matures. Your current limit is visible on your Account page once approved. To request a review outside the periodic schedule, contact our team through Messages.

Before Net 30 approval, orders are billed at the time of placement. You'll receive an invoice with payment instructions when your order is confirmed.

Net 30 invoices include a 5-day grace period. After that grace period, overdue unpaid principal is subject to a non-compounded service charge of 1.5% per month or a $25 monthly minimum, whichever is greater, for each month or partial month overdue, subject to applicable law. If any Net 30 invoice in a purchasing organization becomes overdue, the organization's unused Net 30 credit is paused until the overdue balance is settled. Card and ACH checkout remain available during the pause.

No. The ACH discount applies only when an order is paid at checkout by ACH Bank Transfer. Net 30 orders use invoice terms and are placed at the standard order total.

Upload your exemption certificate from your Account page. Our team reviews the certificate before it is used at checkout. Once approved, exemption is applied only for shipping states covered by the certificate.

A credit note adjusts an invoice or order record, usually because of a shortage, return, or approved correction. A refund is money returned to the original payment method when payment has already been collected.

If you have an account, use the Messages icon in the header to send us a message directly. For general inquiries, visit our Contact page.

Yes. All data is transmitted over encrypted connections. We do not share your information with third parties. For full details, see our Privacy Policy.

We currently serve healthcare facilities across the United States, including all 50 states and US territories.

Each user should have their own account for security and audit purposes. Multiple users from the same organization can each create individual accounts and place orders independently.