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GEO-METRIC PROCUREMENT

Terms of Service

Last updated September 2026

Acceptance of Terms

By accessing or using the Geo-Metric Procurement platform ("the Platform"), you agree to be bound by these Terms of Service. Purchasing access is intended for authorized representatives of qualifying healthcare organizations and public-sector purchasing bodies. If you do not agree to these terms, do not use the Platform.

Buyer Access and Accounts

Public information pages and the contact form are available without an account. To search the catalog, request quotes, and place your own orders, you need approved buyer access. Begin with Request buyer access or follow an invitation issued to you. We review organizational affiliation and purchasing authority; email verification alone does not approve access. Each person must use their own login. You are responsible for:

  • Providing accurate and current organizational and contact information
  • Maintaining the confidentiality of your account credentials
  • All activity that occurs under your account
  • Notifying us promptly of any unauthorized use of your account

Accounts are granted to authorized representatives of qualifying healthcare organizations and public-sector purchasing bodies. We reserve the right to verify your affiliation and to decline or terminate accounts at our discretion.

Where we prepare a purchase on an organization's behalf, we may instead email a secure link that opens that single order for review and payment without a Platform account. Such a link is issued to the business contact the organization designated for that purchase, is limited to that one order, and does not create an account or grant access to any other record. An organization is responsible for telling us promptly if a designated contact should no longer have access.

Platform Use

The Platform enables approved healthcare and public-sector buyers to browse, request quotes for, and purchase durable medical equipment from our network of verified vendors. You agree to use the Platform only for lawful business procurement purposes and in accordance with these terms.

You agree not to:

  • Use the Platform for any purpose other than legitimate procurement activities
  • Attempt to gain unauthorized access to any part of the Platform
  • Interfere with the proper functioning of the Platform
  • Resell products purchased through the Platform without authorization
  • Submit false or misleading information in orders or communications

Ordering Process

Orders placed through the Platform constitute binding purchase commitments by your organization. Most orders follow these steps:

  1. Product selection and quote cart assembly
  2. Quote submission and review
  3. Order confirmation and payment authorization
  4. Vendor fulfillment and shipment

Two additional routes are available to public-sector and agency buyers, and they reach a binding order differently:

  • From an uploaded procurement list. You submit a requisition or list instead of assembling a cart. Our team reviews the line items and pricing, then publishes a quote for your review. Accepting that quote creates the order. Uploading a file alone does not create an order.
  • From a purchasing contract you already hold. You choose quantities against an active contract and the order is created immediately at the contract's agreed prices and payment terms, without a further quote or checkout step. The order total is shown before you confirm; confirming creates a binding order.

We reserve the right to cancel or modify orders due to product availability, pricing errors, or other operational considerations. In such cases, we will notify you promptly.

Quote Validity

Quotes are valid for 7 calendar days unless otherwise noted. After a quote expires, pricing and availability may be reconfirmed before an order can be placed.

Quote Request Access

To preserve timely quoting for all buyers, we may pause new quote requests after an account records 20 buyer-attributable unconverted quote outcomes in a UTC calendar month. A buyer-attributable outcome includes a delivered quote that expires without an order, a quote withdrawn by the buyer after delivery, or an order canceled by the buyer before fulfillment. Platform errors, vendor or availability issues, quotes we decline or return for clarification, and orders properly placed on approved net terms do not count toward this limit. Separately, an account may have up to 5 quote requests in progress at the same time; while that many are open, a new request can be submitted once one is completed or closed. An order released against a purchasing contract you already hold is not a quote request: it asks us to price nothing, and it neither counts toward the monthly limit nor occupies one of the 5 concurrent slots.

A pause affects only new quote requests. Existing orders, payments, messages, and support remain available. Buyers may request one review during the affected month. If approved, the buyer may continue requesting one quote at a time; a later buyer-attributable unconverted outcome pauses new requests until 00:00 UTC on the first day of the next month.

Pricing and Payment

All prices displayed on the Platform are in U.S. dollars. Pricing is subject to change without notice and may vary based on contractual agreements with your organization. Quotes may be revised by our team to reflect vendor availability or pricing changes; you will be notified of any such revision before the order is placed. For card and ACH checkout, payment is processed through Stripe; ACH confirmation may take several business days. Approved invoice-term orders follow the payment terms shown on the order and invoice. You are responsible for any applicable taxes, duties, or fees associated with your purchases.

If you select ACH Bank Transfer at checkout, you authorize Geo-Metric Procurement and our payment processor, Stripe, to initiate a one-time debit from the bank account you provide for the amount shown during checkout, including applicable tax and shipping. ACH transfers may take several business days to process. Any ACH discount shown at checkout is an optional discount from the standard checkout price for choosing ACH; it is not a card surcharge. Once submitted, cancellation and refunds are handled under our Cancellation, Return & Refund Policy.

Approved accounts may place orders on invoice terms subject to the purchasing organization's credit limit and current standing. The commercial default is Net 30. Public-sector and agency buyers settle on a longer public-sector cycle, and an order released against a purchasing contract carries whatever payment terms that contract was agreed under. The due date shown on your invoice governs.

The following applies to any invoice on net terms, whatever its length. Past a 5-day grace period, overdue unpaid principal is subject to a non-compounded service charge of 1.5% per month or a $25 monthly minimum, whichever is greater, for each month or partial month overdue, subject to applicable law. If any net-terms invoice tied to a purchasing organization remains overdue after the grace period, we may pause that organization's unused credit and its ability to place further orders on invoice terms until the overdue balance is settled. Card and ACH checkout remain available during the pause.

If your organization is tax-exempt, you are responsible for submitting a current exemption certificate through the Platform and for ensuring that the certificate covers the shipping state and purchase type. Tax exemption is applied only after staff approval and may be revoked if a certificate expires, is invalid, or no longer covers the order.

Purchasing Contracts

A purchasing contract records standing authority for your organization to order agreed items at agreed prices: a set of line items, an authorized quantity for each, the prices in effect, a payment-terms length, and — for a term contract — a start and end date. A contract becomes available to order from only after we activate it, which we do once the executed contract or award document is on file and every line carries a price.

While a contract is active:

  • Authorized quantity is finite. Each order you release draws down the remaining quantity on the lines it covers. When a line's remaining quantity reaches zero, no further order can be released against it.
  • A release is a binding order. Choosing quantities and confirming creates a purchase commitment at the contract's prices and payment terms, without a separate quote.
  • Payment terms belong to the contract. Each order fixes its own terms when it is created. If a contract's terms are later revised, the revision applies to subsequent releases and does not change an invoice already issued.
  • Prices are the contract's prices. Where a contract records prices that take effect on particular dates, the price in effect on the date of release applies.

A contract stops accepting new orders when its term ends, when its authorized quantity is exhausted, or when it is closed. Closing a contract does not affect orders already placed under it: those continue through fulfillment, payment, and any applicable return or refund handling. Your remaining authorized quantity and the payment terms in effect are visible to you on the Platform at any time.

Multi-Vendor Fulfillment

A single order may be fulfilled by more than one vendor and may arrive in separate shipments. Tracking, shortage, replacement, return, and refund handling may therefore be managed at the shipment or item level while the Platform presents the order as one procurement record.

Protected Health Information

The Platform is for business procurement data only. You must not submit patient-identifiable information, clinical notes, or other Protected Health Information through messages, uploaded files, order notes, after-sales requests, or account fields. If PHI is inadvertently submitted, we may automatically hold the affected material for restricted review, remove or isolate the material where feasible, and coordinate any required follow-up with the submitting organization.

Intellectual Property

All content on the Platform, including text, graphics, logos, and software, is the property of Geo-Metric Procurement or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any Platform content without our prior written consent.

Limitation of Liability

To the maximum extent permitted by law, Geo-Metric Procurement shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, data, or business opportunities. Our total liability for any claim arising from these terms shall not exceed the amount paid by you for the specific transaction giving rise to the claim.

Warranty Disclaimer

The Platform is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Platform's availability, accuracy, or fitness for a particular purpose. Product warranties are provided by the respective manufacturers and vendors, not by Geo-Metric Procurement.

Dispute Resolution

Any disputes arising from these terms or your use of the Platform shall first be addressed through good-faith negotiation. If a resolution cannot be reached, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Termination

We may suspend or terminate your account at any time for violation of these terms or for any other reason at our sole discretion. Upon termination, your right to access the Platform ceases immediately. Provisions regarding intellectual property, limitation of liability, and dispute resolution survive termination.

Modifications

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated through the Platform or via email. Your continued use of the Platform after such notification constitutes acceptance of the modified terms.

Contact

For questions regarding these Terms of Service, please reach out through our Contact page.